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Customer Support Representative (VAC-A2416)

limassol
Permanent

51 μέρες πριν Recruiting Agent

Job description

Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a Customer Support Agent to join their team based in Limassol.

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts. 


Job Duties

  • Effectively communicating with customers in their designated language.
  • A high emphasis on quality, with particular attention to detail and accuracy.
  • Providing an outstanding client experience and resolving issues on first contact.
  • Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
  • Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
  • Escalating requests where needed.
  • Thoroughly investigating player concerns.
  • Promoting a “Safer Gaming” philosophy.
  • Staying up to date on rules, processes, and licensing needs.
  • Contributing to collective effort by achieving necessary results.
  • Go above and beyond when engaging customers.
  • Taking part in the Onboarding Programs.

Job Requirements

  • English fluency.
  • Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
  • Strong communication/public relations along with active listening skills required.
  • Customer orientation and the ability to adapt and respond to diverse sorts of characters.
  • Proficiency working on computers and touch typing are required.
  • Ability to perform under pressure.
  • Accountability and conscientiousness. 

Job Benefits

Salary:

  • 1,600.00 euros gross depending on skills and qualifications.

Benefits:

  • Excellent work environment.
  • Attractive salary package.
  • Monthly incentive Bonus.
  • Possibilities for internal growth.
  • Exciting company activities.

Working hours:

  • Monday to Sunday a rotation of 4 days work and 2 days off – 40 hours per week. It is a 24/7 work basis. If you work on a public holiday you get paid double for this day.
  • Rotation is as follows:
  • 4 days work 08:00am to 16:00pm
  • 2 days off
  • 4 days work 16:00pm to 24:00
  • 2 days off
  • Graveyard shift only once every 4 weeks
  • 4 days work 24:00 to 08:00am
  • 2 days off

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Customer Support Representative - VAC-A2416. We look forward to hearing from you!