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IT Technician / Helpdesk (VAC-A2423)

limassol
Permanent

51 μέρες πριν Recruiting Agent

Job description

Our client, an FX Trading Company, based in Limassol, is looking for an IT Technician/Helpdesk to join their team. 


Job Duties

  • Troubleshooting of routine hardware and software issues handled courteously and expeditiously.
  • Updating and keeping our inventory accurate.
  • Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home, or various client sites.
  • Documenting, tracking, and monitoring all work item and resolution activity in the tracking system to ensure a timely resolution.
  • Escalating issues of higher complexity to Tier 2 specialists when appropriate.
  • Participating in team projects that enhance the quality of service.
  • Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, and Mac OS.
  • Searching online for possible solutions when they aren’t documented in our knowledgebase and creating and updating knowledge articles in the IT Knowledgebase.
  • Other IT-related functions and projects as requested that are not limited to daily IT support.

Job Requirements

  • Professional experience and Education:
  • At least 2 years experience in a customer-focused role
  • Associate and/or Bachelor’s degree or certificate program

Technical Skills:

  • Solid understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android.
  • General understanding of Active Directory, SharePoint, VPN, and remote access clients, printers, and other peripherals.

Work style:

  • Excellent verbal and written communication skills with technical, and non-technical staff, and end-users.
  • Excellent customer service, including empathic listening skills.
  • Solid self-starter with the ability to work in a team environment.
  • Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users such as notification of completion, notification of delay, and rationale.
  • Excellent organizational skills, prioritizing and managing multiple tasks.
  • Solid ability to offer and accept feedback and constructive suggestions.

Working Hours:

Monday – Friday 9am – 6pm (on call if required)

Job Benefits

The company is offering a salary of 1500 – 1800 Euros gross per month based on qualifications, skills and experience.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: IT Technician / Helpdesk - VAC-A2423. We look forward to hearing from you!