IT Technician / Helpdesk (VAC-A2423)

Job description

Our client, an FX Trading Company, based in Limassol, is looking for an IT Technician/Helpdesk to join their team. 

Job Duties

• Troubleshooting of routine hardware and software issues handled courteously and expeditiously.
• Updating and keeping our inventory accurate.
• Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home, or various client sites.
• Documenting, tracking, and monitoring all work item and resolution activity in the tracking system to ensure a timely resolution.
• Escalating issues of higher complexity to Tier 2 specialists when appropriate.
• Participating in team projects that enhance the quality of service.
• Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, and Mac OS.
• Searching online for possible solutions when they aren’t documented in our knowledgebase and creating and updating knowledge articles in the IT Knowledgebase.
• Other IT-related functions and projects as requested that are not limited to daily IT support.

Job Requirements

• Professional experience and Education:
• At least 2 years experience in a customer-focused role
• Associate and/or Bachelor’s degree or certificate program

Technical Skills:

• Solid understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android.
• General understanding of Active Directory, SharePoint, VPN, and remote access clients, printers, and other peripherals.

Work style:

• Excellent verbal and written communication skills with technical, and non-technical staff, and end-users.
• Excellent customer service, including empathic listening skills.
• Solid self-starter with the ability to work in a team environment.
• Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users such as notification of completion, notification of delay, and rationale.
• Excellent organizational skills, prioritizing and managing multiple tasks.
• Solid ability to offer and accept feedback and constructive suggestions.

Working Hours:

Monday – Friday 9am – 6pm (on call if required)

Job Benefits