Technical Support Engineer (VAC-A2461)

Job description

A well-established forex company in Limassol is looking for an experienced Technical Support Engineer.

Job Duties

Manage and maintain trading platforms (MT4 / MT5)

Manage and maintain aggregation engines (XCore / FXCubic / Centroid / OneZero)

Manage and maintain 3rd party solutions (CRM / MAM / PSP)

Provide 2nd level of technical support (internal / external)

Manage and execute technical onboarding of clients (Professional and API)

Work closely with the IT department to manage and maintain the Trading Platform Infrastructure

Work closely with the Dealing department to deliver trading solutions based on business requirements Work closely with the Backoffice department to manage and maintain CRM and Payment Solutions

Document internal facing digital content on trading ecosystem supporting the Companies products and offerings as well as internal training material where necessary 

Job Requirements

2 years’ experience within the FX and/or FinTech industries

Proven working knowledge of MT4 and MT5 trading platform

Proven working knowledge of at least one of the following aggregation engines: PrimeXM / FXCubic / Centroid / OneZero

Proven working knowledge of FIX API and FIX protocol

Above average computer knowledge and technical skills

Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce

Skilled in multi-tasking and strong attention to details

Use of multiple systems/applications at once

Analytical and troubleshooting skills

Working hours:

The working hours 8-9:30 to 17:00 – 18:30 (flexible, 8 hours per day). This is an onsite job.

Job Benefits

The company is offering a salary of 2,500 – 3,000 Euros gross based on skills and experience, medical insurance, provident fund and lunch allowance

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: Technical Support Engineer - VAC-A2461. We look forward to hearing from you!