NOC Engineer (VAC-A2472)

Job description

Our client is an IT Company is looking for a highly organized, disciplined and adaptable individual with a passion for technology and a customer-centric approach for the position of NOC Engineer.

Job Duties

• Provide 1st level of support to customers using the company’s ticketing support system to effectively keep track, resolve and escalate issues inline the company’s SLAs and procedures.
• Handle clients’ Remote Hands and Eyes requests, implement physical (fiber and copper) interconnects, equipment rack and stack and labelling.
• Management and escorting of site visitors.
• Keep current/update documentation pertaining to data center infrastructure and network changes.
• Monitor data center infrastructure and network, identifying, troubleshooting and resolving issues or escalating as appropriate.
• Interact with inhouse engineers, service providers and vendors to troubleshoot issues.
• Prepare and deliver checklists and reports about incidents and events.
• Develop metrics dashboards and reports for data center infrastructure and network.
• Schedule and communicate network and data center infrastructure maintenance, upgrades and incidents to customers and/or internal stakeholders as required.
• Identify operational issues and suggest/perform alterations to address them.
• Document and publish approved work instructions and procedures for internal reference.
• Undertake level 1 network support tasks such as configuring switches, routers and other network devices.
• Contribute to technical lifecycle projects such as updating and patching of software/firmware and equipment replacements/upgrades.
• Perform 1st level preventive and corrective maintenance of site’s infrastructure systems including generators, UPSs, battery systems, cooling equipment, etc.
• Able to work in shifts, 24/7, including weekends and public holidays.
• Fulfil any other duties/tasks relevant to the role assigned by the company’s management.

Job Requirements

• University/college degree in Computer Science or other relevant subject.
• Excellent knowledge/prior experience of troubleshooting networking protocols and technologies (TCP/IP, OTV, VPC, VDC, STP, BGP, OSPF, Multicast, QoS and other key mainstream protocols), ideally to Cisco CCNA/CCNP level.
• Comprehensive knowledge of electrical and mechanical systems and topologies commonly found in data centers (generators, UPSs, PDUs, ATSs, CCUs/CRAHs, Chillers, etc.) as well as fire safety systems.
• Experience working with DCIM, Modbus and SNMP monitoring and control systems (incl. BMS); APC/SE StruxureWare or EcoStruxure, Zabbix, Grafana and NetBox will be preferred.
• Working experience in a similar position, ideally in a data center or other critical environment will be considered an advantage.
• Good interpersonal and communicational skills in English, both verbal and writing.
• Multi-tasking with ability to work under pressure to meet deadlines while handling multiple priorities and without compromise on quality of work and service levels.
• Self-initiative, self-motivation, self-discipline, dependability and commitment.
• Team player.
• Strong analytical thinking and excellent problem-solving capabilities.
• Adaptable and quick learner.

Working hours:

The working hours are from 9am to 6pm with one hour lunch break. So the person will be working standard office hours only but can be on call on weekends, public holidays and after office hours. Every second Friday afternoon off. This is an onsite role.

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: NOC Engineer - VAC-A2472. We look forward to hearing from you!