Customer support representative (Dutch / French/ German/ Russian)

Job description

Our client is a financial company based in Limassol, and have offices spread across Europe. They offer a unique opportunity to participate in the building of a leading participant in a rapidly growing market place. They are currently looking for a Customer Support Representative to join their team. The successful candidate will ideally have experience in a similar position and will be a native/fluent speaker of Dutch, Russian, French, German.

Job Duties

• Responding to all clients requests either by telephone, chat system or email in a polite and professional
• Open and maintain customer accounts by recording account information.
• Resolve products and service problems by clarifying the customer’s complaints, selecting and explaining the best solution to solve the problem.
• Contributing to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls, emails and chats.
• Identify and assess customer’s needs to achieve satisfaction.
• Follow communication procedures, guidelines and policies.
• Further training is provided by the company

Job Requirements

• Fluency in one of the following languages: Italian, Dutch, Russian, French. German
• Proven customer support experience will be considered as an advantage but not so necessary as a persistent desire to be a professional in this field.
• Strong phone contact skills ad active listening
• Customer orientation and ability to adapt and respond to different types of characters
• Computer literacy
• Ability to work shifts
• Ability to work both alone and as a part of a team is essential
• Attention to details and quality to work
• Ability to work under pressure, multi-task and adhere to strict details.
• The candidate should be highly organized and detail oriented