Back Office Officer (Japanese Speaking)

Job description

On behalf of our client, an investment firm, we are looking for a Japanese speaking Customer Support Representative. The right candidate will have native or near-native of the Japanese language and experience in a similar position within an investment firm.

Job Duties

• Process applications for the opening of new client’s accounts.
• Amend existing Client Accounts (i.e. Valid Documents, updated information).
• Amend client’s accounts (e.g. leverage, profile etc.) into the Company’s software.
• Process Power of attorney’s sent by clients.
• Provide information to Clients and prospects regarding the Company and guiding them on how to open an account.
• Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts.
• Implement strong Know Your Client procedure to all potential and existing Clients.
• Validate provided documentation with an independent third-party electronic verification provider.
• Ensure that all necessary documentation is collected and update the Company’s software about the collection of these.
• Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form.
• Forward financial matters and requests to the Accounting Department.
• Liaise with the Head of Back office for any queried issues.

Job Requirements

• University Degree is an advantage but not a must.
• Previous experience in a similar role
• Excellent command of the English language.
• Fluency in Japanese Language is a must.
• Computer literacy with very good working knowledge of Microsoft Office applications