Arabic Speaking Customer Support Officer (Forex) – Limassol

Job description

Advance Career Ltd, on behalf of our client, a Forex Organization in Limassol, is seeking to recruit an Arabic Speaking Customer Support Officer;

Job Duties

• Effectively managing the company chats, E-mails and calls
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
• Offer support to the lead/client within the specified time frame
• Updating CRM and keeping records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• Work independently and in teams
• Follow standard processes and procedures.

Job Requirements

• Proven customer support experience
• Experience/background in Forex and the Financial Market is a plus
• Excellent command of the English and Arabic languages, both verbal and written
• Proficiency in the use of Microsoft Office Word, Excel, Outlook
• Strong phone contact handling skills and active listening
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills

Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)

-08:00 – 16:00

-16:00 – 00:00

-00:00 – 08:00

Job Benefits

An attractive remuneration package will be offered to the successful candidate.