Support Officer

Job description

We are looking to hire a Support Officer to join our successful and dynamic team in Limassol. The ideal candidate should already be residing in Cyprus.

Job Duties

•Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.

•Resolving misunderstandings and handles “difficult” client in a polite and professional manner

•Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly

•Promoting the products and services offered by the company to the clients by means of chat system and e-mail

•Providing feedback on the development of the products and services offered by the company according to the interaction with clients

•Keeping up to date with promotions and products offered by the company

•Maintaining confidentiality and professionalism in all instances

•Completing service-related tasks as requested by the manager

•Reviewing clients’ documents in the KYC system and replying to client emails related to account verification

•Requesting relevant documents from clients in case they are not provided

•Following and keeping up to date with new internal procedures

•Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Job Requirements

•Experience in customer care or any other relevant field

•Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage

•Strong English communication skills, both written and verbal are a must

•Strong customer care skills

•Excellent client handling skills

•Strong communication and interpersonal skills

•Excellent organisational skills

•Business acumen

•Teamwork and problem-solving skills

•Hard working and able to cope under pressure

•Excellent computer literacy

•Willingness to do morning, afternoon and night shifts on a weekly basis

•Valid work permit required

Job Benefits

•Attractive remuneration package

•Quarterly bonuses based on personal performance

•Corporate fund

•Discretionary yearly bonus based on company's performance

•Discount benefit card scheme

•Training opportunities for growth and expansion of knowledge

•Paid 21 days holidays per year

Please note that due to the high volumes of applications only shortlisted applicants will be responded to.