English Customer Support (Evening shifts) (VAC-A20989M)

Job description

Our client, a CySec Regulated FX Company based in Limassol, is looking to hire a candidate to fill the position of Customer Support Officer with trading experience (Evening shifts).

Job Duties

• Responding to client queries relating to account management
• Provide client support including technical, operational.
• Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
• Build on Client relationship management
• Assisting in the implementation of new procedures and processes.
• Adhere to revisions to existing compliance practices and procedures
• Co-operation and participation with ongoing training program
• Interacting with other departments as necessary to meet client's needs
• Maintaining professionalism at all instances

Job Requirements

• Fluency in English any other European language considered an advantage
• Previous experience in a Customer Support and Trader role in FX
• Attention to details and quality of work
• European citizenship
• Client facing experience
• Genuine interest in financial markets
• Basic IT troubleshooting skills.
• Ability to perform in a fast-paced environment

The working hours are shift hours (Rotation is 1 morning shift 9am-6pm followed by 2 evening shifts 2pm-11pm)

TO APPLY for this job opportunity, send your CV (in English please) and include the reference: English Customer Support (Evening shifts) - VAC-A20989M. We look forward to hearing from you!