Polish speaking Customer Relationship Officer

Job description

Our clients is a well-established and ambitious globally regulated (including CySEC) CFD and Forex Broker with Head Quarters in Australia and further offices internationally,

They are currently seeking a Customer Relationship Officer to join their growing team in Limassol. The successful candidate will ideally have experience in sales within the FX industry and will be fluent in English and Polish.

This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.

Job Duties

• Communicating with clients and providing answers to customers by identifying problems and assisting with incoming trade and product queries by telephone, email and live chat
• Assist with the on-boarding and conversion of leads to active clients
• Developing the country, territory, or region you have been assigned to
• Reactivate old clients
• Educate clients on how to trade financial assets
• Educate clients on what is happening in the financial markets
• Being proactive in contacting clients by telephone and email to promote the company’s products and services
• Assisting with incoming queries from all prospects and clients by telephone and email
• Entering and maintaining detailed and accurate records on the company’s systems
• Achieving key performance indicators
• Organizing and managing your workflow

Job Requirements

• Native/Fluent in English and Polish is essential
• At least 6 months of experience in a sales forex position preferred but not essential
• A broad understanding of financial markets and trading, preferably with foreign exchange
• Client focused with excellent customer service skills
• The ability to influence and persuade a mutually beneficial outcome for the company and the client.
• Excellent communication and written skills as well as attention to detail
• You should be dynamic, self-motivated and competitive, with a strong desire to succeed
• You should work well independently as well as in a team
• Willing and flexible enough to work shifts to provide coverage for your territory when required