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Position Details
Reference No.
Client Onboarding and Support Manager
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
Client onboarding and Support Manager
Contact Person
HR Department
205 Arch. Makarios Ave, Victory House, 1st Floor, Block B,
Job Description

AAATrade is a regulated investment firm and liquidity provider authorized by the Cyprus Securities and Exchange Commission under number 244/14, offering investment and ancillary services, including trading on financial instruments, investment advice, portfolio management, market research, cryptocurrencies and deliverable securities. AAATrade aims to provide a transparent trading environment with bespoke advanced online technology.

As Manager of Client Onboarding and Support, you will be responsible for the effective performance of the team onboarding and supporting our clients.

Main Responsibilities

·         Ensuring efficient, high quality and friendly support to clients

·         Adherence to onboarding procedures and policies

·         Mentoring and guiding the team

·         Contributing to the team effort

·         Developing and maintaining positive client relationships

·         Evaluating the team, identifying training needs and strengthening performance

·         Evaluating and Improving client support procedures

Key Requirements

·         Energetic, creative leadership and effective communication

·         Meeting challenges in a timely manner

·         Coaching, supporting and motivating the team

·         At least 2 years’ relevant managerial experience in the financial industry

·         Excellent command of verbal and written English (additional languages are a plus)

·         Understanding of CFDs, cryptocurrencies, shares and MT5 platform are a plus

·         CySEC certification is an advantage

Remuneration & Benefits

  • Excellent remuneration package based on experience, skills & performance
  • 22 days’ annual leave
  • Career development
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Company’s group medical scheme, discount card scheme, sponsorship on work related trainings & professional examination
  • Comfortable office in the city center
  • Free complimentary lunch (happy Friday) & Happy hours
  • AAATrade's Playground includes: pool table, ping pong table and more

If this role seems like the right fit for you, please submit your CV to apply@aaatrade.com. All applications will be treated as strictly confidential.

 This is a full-time position located at our office headquarters at 205 Arch. Makarios Ave, Victory House, 1st Floor, Block B, 3030, Limassol, Cyprus.