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Position Details
Reference No.
Spanish speaking Customer Success Advisor VAC-17904M
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
StaffMatters Recruitment
Contact Person
Administration Team
4th floor Limassol Roussos Tower, Corner Anexartesias & Kyriakou Matsi
Job Description

Our client is a leading international CySec Licensed Forex Trading Company in Limassol. The Customer Success Adviser will join a high profile and strong performing team that provide a 'best practice' service to existing and new customers. The focus will be to deliver value to the company through customer conversion, retention, cross sell and deliver a great customer experience while providing technical support; CSA`s role is to provide best practice advice and guidance, ensuring high levels of engagement across users to increase their overall return on investment.

The main responsibilities of the role will be:      

Deliver value to the company through customer conversion, retention and cross sell

Answering customer inquiries and helping users via telephone, email and live chat

Offer additional products and services that help customers reach their goals

Maintenance of the customer Knowledge Base

 Must be able to remain focused in a fast paced environment, speaking customers while taking inbound calls and making outbound calls

Preparing and analyzing Information and presenting findings / recommendations for continuous improvement to the customer base

Be the voice of customers with the product and engineering teams; gather, priorities and communicate feedback and feature requests

The role requires someone with the following skills and experience:

Native Spanish and fluency in English. Portuguese will be a advantage. 

Experience within the forex industry

High school diploma, general education degree or equivalent

Previous sales and/or customer support experience preferred

Excellent communications skills 

Reasonable understanding of financial and/or "intangible "products and services

Good technical skills 

Excellent analytical skills and ability to interpret data

Ability to work in a busy team environment is key

Ability to work under pressure and deal with difficult cases to ensure a positive outcome for the company

An excellent telephone presence

Clear and calm communicator

The company is offering a competitive salary up to 1,500 Euros plus 13th month and medical insurance

The working hours are from 10am to 7pm

Other Requirements

To apply for this vacancy, please send your CV to admin@smstaffmatters.com quoting the above Job title along the VAC number or alternatively call +357 25341383  for more information.