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Our client is a leading international CySec Licensed Forex Trading Company in Limassol. The Customer Success Adviser will join a high profile and strong performing team that provide a 'best practice' service to existing and new customers. The focus will be to deliver value to the company through customer conversion, retention, cross sell and deliver a great customer experience while providing technical support; CSA`s role is to provide best practice advice and guidance, ensuring high levels of engagement across users to increase their overall return on investment.
The main responsibilities of the role will be:
Deliver value to the company through customer conversion, retention and cross sell
Answering customer inquiries and helping users via telephone, email and live chat
Offer additional products and services that help customers reach their goals
Maintenance of the customer Knowledge Base
Must be able to remain focused in a fast paced environment, speaking customers while taking inbound calls and making outbound calls
Preparing and analyzing Information and presenting findings / recommendations for continuous improvement to the customer base
Be the voice of customers with the product and engineering teams; gather, priorities and communicate feedback and feature requests
The role requires someone with the following skills and experience:
Native Spanish and fluency in English. Portuguese will be a advantage.
Experience within the forex industry
High school diploma, general education degree or equivalent
Previous sales and/or customer support experience preferred
Excellent communications skills
Reasonable understanding of financial and/or "intangible "products and services
Good technical skills
Excellent analytical skills and ability to interpret data
Ability to work in a busy team environment is key
Ability to work under pressure and deal with difficult cases to ensure a positive outcome for the company
An excellent telephone presence
Clear and calm communicator
The company is offering a competitive salary up to 1,500 Euros plus 13th month and medical insurance
The working hours are from 10am to 7pm
To apply for this vacancy, please send your CV to firstname.lastname@example.org quoting the above Job title along the VAC number or alternatively call +357 25341383 for more information.