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Position Details
Reference No.
101944
Title
Client Support Agent
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Larnaca
Posted On:
01/08/2019
Contact Details
Company
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
Address
301, 28 Octovriou Street, Marina Court, 7th Floor, Office No.71, Limassol, 3035, Cyprus
Limassol
Phones
25363630
Email
admin@goldencareers.com.cy
Job Description

Job Description

On behalf of our client, an investment firm based in Larnaca, we are looking for a Client Support Agent with a University/College Degree. An Ideal Candidate will have a Minimum 2 years experience in Customer Support or HORECA roles.

Job Responsibilities

  • Deal directly with clients through phone, email and live chat 
  • Obtain and evaluate all relevant information to handle inquiries correctly 
  • Respond promptly to customer inquiries, handling and resolving  them accordingly 
  • Record details of all inquiries, comments and complaints 
  • Communicate and coordinate issues with other departments 
  • Direct requests and unresolved issues to the designated person/department 
  • Assisting new clients with the account opening process  
  • Provide clients with relevant information regarding the website, promotions and products 
  • Communication precise and correct information at all times 
  • Inform clients via their account of any changes that concern them 
  • Be an ambassador for the company and provide high level service through the necessary channels

Requirements

  • University/College Degree 
  • Fluency in English any additional language will be considered an advantage 
  • I.T. Proficient 
  • Minimum 2 years experience in Customer Support or HORECA roles 
  • Excellent communication and organisational skills 
  • The successful candidate must be able to work shifts on a 24/5 rotation

BENEFITS A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.