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Position Details
Reference No.
Customer Support Representative (Japanese Speaker)
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
301, 28 Octovriou Street, Marina Court, 7th Floor, Office No.71, Limassol, 3035, Cyprus
Job Description

Job Description

On behalf of our client, an investment firm, we are looking for a Japanese speaking Customer Support Representative. The right candidate will have native or near-native of the Japanese language and experience in a similar position within an investment firm.

Job Responsibilities

  • Identifying and reporting department issues on a weekly basis to top management.
  • Creating and following up with solutions
  • Closely monitoring client satisfaction levels
  • Monitoring department KPIs to ensure all are being met
  • Constantly providing innovative ways to improve the overall client experience
  • Ensuring a highly motivated and enthusiastic department atmosphere
  • Settling internal disputes in a fair and effective manner
  • Creating, distributing and updating department manuals
  • Documenting and finalising department procedures
  • Monitoring online review sites/social media channels and providing replies to negative reviews where necessary
  • Process account withdrawals


  • Native or Near Native in Japanese Language is a must
  • Fluent in verbal and written English to business standard
  • Enthusiastic and ‘can do’ approach to customer service
  • Ability to remain calm and focused in a fast-paced environment
  • Excellent organisational, reporting and communication skills
  • Experience in a similar position within the FX sector will be considered an advantage
  • Self motivated, driven, goal oriented and a team player
  • A high level of professionalism and personal integrity.