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Position Details
Reference No.
CRM and Integrations Manager
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
epic ltd
Contact Person
87 Kennedy Avenue, 1077
Job Description

(Based in Nicosia)

We are currently looking for a talented CRM and Integrations Manager for our head offices in Nicosia, Cyprus. As an CRM and Integrations Manager, you will be in charge of managing the CRM and Integrations Section, which is responsible for managing the CRM, ERP, Order Management, Middleware and provisioning systems as well as having the key role in running transformation project for related systems based on latest technology and architecture in terms of Open source software as well as Microservices and DevOps concepts

Core purpose of the Job:

·        Manages the workflow within the Section, the distribution of work between resources for system/application integrations

·        Technical leading for CRM transformation project

·        Responsible for the analysis, design, development, deployment and support of CRM, ERP, Order Management, Middleware and provisioning systems as well as related internal and external integrations.

·        Responsible for the construction, updates and upholding for contracts, SLA and KPIs.

·        Responsible for Managing Products and Services process with business team to secure high quality and timely development and launching of new products and services

·        Allocates tasks according to requirements, team responsibilities and staff capabilities.

·        Produces plans according to overall business planning and ensures business matters are properly represented.

·        Coordinate activities involving other functions in order to insure successful completion of cross functional projects.

·        Responsible for the maintenance of applications and management tools version control.

·        Follow up the security level, and ensure that security and integrity procedures are applied according to the set procedures.

·        Team management to secure best utilization of existing calibres as well as enriching team technical and soft skills

Candidate Profile:

1.    BSc (Bachelor) in Computing Science or Engineering, MBA or Masters will be considered as advantage

2.    Minimum of 6 years’ experience in Software Development and IT Systems Integrations (especially in CRM system), 2 of which in a managerial/supervision level

3.    proven experience in CRM transformation project

4.    Knowledge of infrastructure and network technologies and principles.

5.    Advanced communication, management  and interpersonal skills.

6.    Excellent business requirements gathering and analysis skills

7.    Understanding of CRM, order management, provisioning, billing and service level support.

8.    Project management skills as well as deep understanding of agile concepts, practices and tools

9.    Understanding of DevOps concepts and experience in related tools

10. Good experience in Containers and related orchestration software (ex: Docker, Kubernetes)

11. Deep understanding of Microservices architecture

12. Knowledge of Open source Software concepts

13. Understanding telecom technology, telecom networks, telecom definitions and telecom principles will be considered as an advantage.

14. Fluency in English

All interested candidates should send their CVs to career@epic.com.cy stating the job title in the subject line. Applications close on 11 August 2019.