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Position Details
Reference No.
Customer Services & Retention Associate
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
301, 28th str., 3035Limassol, Cyprus
25363630, 25363630
Job Description

Job Description

Our client has more than 20 years of trading industry experience and are one of the leading investment firm. In the company’s 20-year history, they have achieved numerous milestones and begun a journey that has taken them from a small trading company to a true global player that they are today. They are seeking a Customer Services & Retention Associate.

Job Responsibilities

  • Perform risk assessment and data analysis of all finance operations process, deposits and withdrawals
  • Transaction monitoring and analysis (customer deposits and withdrawals)
  • Analyze data to identify if any irregular activity patterns at client behaviour
  • Perform internal investigations of suspicious activity
  • Handle the Chargeback and Fraud prevention process
  • Monitoring Chargeback and Fraud ratio for the company
  • Preparing reports for the Company’s management



  • Demonstrated work experience in a similar position (Fraud/Payment Analyst/Risk) preferably in the Forex industry or in a payment provider
  • Advanced knowledge of MS Office, especially MS Excel
  • Fluency in English, both verbal and written. Fluency in other languages will be considered an advantage
  • University degree in Finance, Accounting, Business, or equivalent is considered an advantage

Additional competences:

  • Strong analytical skills and attention to detail
  • Working with a Database like SQL is considered an advantage
  • Excellent communication skills
  • Good organizational and administrative abilities
  • Self-motivated

What we offer:

  • Competitive remuneration package
  • Private medical insurance
  • A contemporary work environment