CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.
If you've been targeted by a job scam, report to: Cyprus Crime Combating Department
Company: CySec licensed FX Company
Salary: Salary between 1,200- 1,500 EUR gross based on experience plus benefits
Our client is a CySec licensed FX Company and they are looking to hire a Customer Support Representative to join the team based in Limassol.
- Deal directly with clients via phone, email and live chat
- Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Respond to customer queries in a timely and accurate manner
- Advise customers on company information, products, services and trading platforms
- Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
- Keep records of customer interactions and gather of customer feedback
- Follow communication procedures, guidelines and policies, and handle changes renewals
- Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
- Liaise with other departments for unresolved issues
- Previous experience of at least 1 year in the FX industry
- Fluent in English and any other additional language will be considered an advantage
- Cysec Basic/ Advanced certifications will be considered an advantage
1,200 – 1,500 EUR gross based on experience
- 13th salary
- Medical Insurance
- Discretional Annual Bonus based on performance
Monday- Friday 14:00- 23:00
To apply for this vacancy please send your CV to email@example.com with subject: Customer Support Representative VAC-18069N