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Company: CySec licensed FX Company
Salary: Salary between 1,200- 1,500 EUR gross based on experience plus benefits
Our client is a CySec licensed FX Company and they are looking to hire a Customer Support Representative to join the team based in Limassol.
- Deal directly with clients via phone, email and live chat
- Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Respond to customer queries in a timely and accurate manner
- Advise customers on company information, products, services and trading platforms
- Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
- Keep records of customer interactions and gather of customer feedback
- Follow communication procedures, guidelines and policies, and handle changes renewals
- Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
- Liaise with other departments for unresolved issues
- Previous experience of at least 1 year in the FX industry
- Fluent in English and any other additional language will be considered an advantage
- Cysec Basic/ Advanced certifications will be considered an advantage
1,200 – 1,500 EUR gross based on experience
- 13th salary
- Medical Insurance
- Discretional Annual Bonus based on performance
Monday- Friday 14:00- 23:00
To apply for this vacancy please send your CV to firstname.lastname@example.org with subject: Customer Support Representative VAC-18069N