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Position Details
Reference No.
102531
Title
Customer Support Representative VAC-18069N
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
13/08/2019
Contact Details
Company
StaffMatters Recruitment Specialists on behalf of a client
Contact Person
Admin
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Reference: VAC-18069N
Company: CySec licensed FX Company
Location: Limassol
Salary: Salary between 1,200- 1,500 EUR gross based on experience plus benefits

Job Detail
Our client is a CySec licensed FX Company and they are looking to hire a Customer Support Representative to join the team based in Limassol.

Responsibilities:

  • Deal directly with clients via phone, email and live chat
  • Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Respond to customer queries in a timely and accurate manner
  • Advise customers on company information, products, services and trading platforms
  • Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
  • Keep records of customer interactions and gather of customer feedback
  • Follow communication procedures, guidelines and policies, and handle changes renewals
  • Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
  • Liaise with other departments for unresolved issues

Requirements:

  • Previous experience of at least 1 year in the FX industry
  • Fluent in English and any other additional language will be considered an advantage
  • Cysec Basic/ Advanced certifications will be considered an advantage

Salary:

1,200 – 1,500 EUR gross based on experience

Benefits:

  • 13th salary
  • Medical Insurance
  • Discretional Annual Bonus based on performance

Working Hours:

Monday- Friday 14:00- 23:00

To apply for this vacancy please send your CV to admin@smstaffmatters.com with subject: Customer Support Representative VAC-18069N