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German-Speaking Customer Care Officers
Reference Number: CCODE1018
We are looking for passionate and self-motivated professionals to join our Customer Care team.
The main responsibilities of the position include:
· Dealing with clients’ inquiries via live chat, email and telephone
· Performing personal clientele analysis and taking actions as required
· Handling client inquiries appropriately and ensuring that high level service is provided
· Promoting available products and services to clients
· Developing and maintaining excellent relationships with prospective and existing clients
· Cooperating effectively with other departments as required
· Contributing to team effort by achieving targeted results
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Fluent German speakers with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
- Attractive remuneration package plus performance related reward
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
Type of employment: Full time
Location: Limassol, Cyprus
Please visit our website www.xm.com/careers to submit your online application for this position.
All applications will be treated with strict confidentiality!