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Position Details
Reference No.
102841
Title
Customer Service Representative
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
11/10/2019
Contact Details
Company
Colmex Pro Ltd
Contact Person
Tina Martinescu
Address
John Kennedy 8, Kanika Enaerios Complex, Iris House, Office 440C-D, 4th Floor, Limassol 3106, Cyprus
Limassol
Phones
25030036
Email
jobs@colmexpro.com
Job Description

Responsibilities

  • Deal directly with clients via phone, email and live chat
  • Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Respond to customer queries in a timely and accurate manner
  • Advise customers on company information, products, services and trading platforms
  • Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
  • Keep records of customer interactions and gather of customer feedback
  • Follow communication procedures, guidelines and policies, and handle changes renewals
  • Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
  • Liaise with other departments for unresolved issues
Required Qualifications

Requirements 

  • Previous experience in a Customer Support environment
  • Previous experience in the Finance Industry is favorable but not a necessity.
  • Degree holder in Economics, Finance, Business or any other relevant field
  • Computer literacy, with working knowledge of Microsoft Office applications and CRM systems
  • Fluency in English with excellent communications skills
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively
Other Requirements
  • Availability to work evening shifts: 14:00 – 23:00