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Position Details
Reference No.
103113
Title
Software Consultant/ Account Manager VAC-18145N
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
06/09/2019
Contact Details
Company
StaffMatters Recruitment Specialists on behalf of a client
Contact Person
Administration Team
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client is a leader in Legal Technology solutions and they are looking for a Software Consultant/Accounts Manager to join their team based in Limassol.

Responsibilities:

Communicate with clients on a daily basis, through our online chat application or over the phone, in order to support with their inquiries, educate with announcements and broadcast any new features or announcements.

Visit clients on-site to monitor their ongoing progress, harvest user requirements and feedback and communicate those back to the Product team. Clientele is spread all over Cyprus and you should expect travelling at least 2-3 times a week.

Understand the DB structure of our products and help customers solve problems related to their data.

Conduct on-site seminars/trainings to clients thus enhancing their knowledge and understanding of our product.

Acknowledge sales opportunities and inform the Sales team on potential business development activities.

Extend the current online knowledge base of our product by writing short articles and recording short explanatory videos.

Monitor analytics and other internal tools and be able to present to the management team reports about client’s retention and engagement metrics.

Requirements 

Prior Working experience in the field is not required, but will be considered a major plus and adjust remuneration accordingly.

BSc in Computer Science/Management Information Systems or other relevant field

Professionally Fluent Greek & English Speaker (a short test will be taken).

Great interpersonal skills and the ability to work under pressure applied by clients.

Be a good team player with discipline and the ability to take initiative.

Prior usage of WordPress or other CMS systems is considered a mild plus

Prior knowledge in Database management will be considered a major plus

Full driving licence

Benefits:

Company car provided for all transportation concerning clients

No dress-code

Short Fridays with in-house paid lunch

Fully equipped kitchen with everyday refreshments, fruit and cereal