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Position Details
Reference No.
Japanese Customer Support Representative VAC-18168M
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
StaffMatters Recruitment Specialists on behalf of a client
Contact Person
Administration Team
Job Description

Our client is a leading international CySec Licensed Forex Trading Company with offices in a number of locations worldwide. They are looking to hire a Japanese Customer Support Representative.


Deal directly with clients' inquiries through phone, email and live chat

Obtain and evaluate all relevant information to handle inquiries correctly

Respond promptly to customer inquiries, handling and resolving them accordingly

Record details of all inquiries, comments and complaints

Communicate and coordinate issues with other departments

Coordinating with the sales team and other relevant departments to properly and effectively assist clients

Assisting new clients with the account opening process and company's KYC procedures

Provide clients with relevant information regarding the website, promotions and products

Communication precise and correct information at all times

Inform clients via their account of any changes that concern them

Be an ambassador for the company and provide high level service through the necessary channels


University/College degree

Fluent verbal and written English as well as Japanese

Excellent knowledge and written communication skills required

IT proficient

Minimum of 2 years' experience in a Customer Support role, preferably in the Forex industry would be a plus

Excellent communication and organizational skills

Prepared to work shifts and bank holidays on a 24/5 rotation

Ability to work under pressure

Working hours are 08:00 - 17:00 Monday to Friday or 09:00-18.00 Monday to Friday with a night shift once a week

The company is offering a competitive salary based on qualifications, skills and experience including an excellent benefits package including:

After completion of 6 months of service with the company, you will qualify for the following benefits:

Fully paid Medical Insurance for the employee 

Medical Insurance for your immediate family

Life Insurance for the employee

Provident Fund