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Our client is one of the leading FX Trading companies that have been in operation for over 10 years globally with a number of offices worldwide and a team of around 50 staff here in Limassol.
They are looking to hire a Customer Service Representative to join the Customer Service department which is the face and voice of the company and works according the Company's guidelines, goals and key values, going above and beyond for every customer.
Contact clients on money in money out and credit card loss and fraud permeation issues.
Deal with internal and external clients.
First line assistance in making sure the company is compline according to the Cyprus and EU regulation.
Great service orientation.
Good ability to work under pressure.
Willing to work extra hour
Ability to think out of the box.
English at a very high level (read, speech and written).
An additional language is desirable
Great Service oriented - provide awesome customer service and "wow" experience to the company's clients by phone, chat and e-mail.
Able to work with frequent change.
Good understanding of workflows, self learner.
Standard working hours Monday - Friday 9am - 6pm with no shifts and will work only once a month on one day from 11am - 8pm