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Position Details
Reference No.
103553
Title
Customer Service Manager
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Larnaca
Posted On:
27/09/2019
Contact Details
Company
CareerFinders Ltd.
Contact Person
Scott Gray
Address
Head Office
6th Floor, Athlos Building, 28 Nikis Avenue,
Nicosia, 1086

Larnaca
Phones
+357 25 041690
Email
jobs@careerfinders.com.cy
Job Description

CareerFinders, on behalf of our client, an established and international Research and Development company that develop cutting-edge technology solutions, we are seeking to recruit an experienced and capable Customer Service Manager to join their expanding team of professionals based in Larnaca. The successful candidate will be responsible for improving customer service experience, creating engaged customers and helping to facilitate organic growth for the company.

Key Duties/Responsibilities:
 

  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Mentor and develop customer service employees and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilise assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

 
Key Skills/Experience:
 

  • Proven working experience as a customer service manager.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Proficiency in English.
  • Working knowledge of customer service software, databases and tools (SAP/CRM).
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • BS degree in Business Administration or related field.


To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy