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Acting as a liaison between the customer service and sales departments, you will maintain the company’s existing customer relationships and identify opportunities to solicit new accounts. You will be knowledgeable about all company products and services in order to answer customer enquiries and be able to deal with direct sales inquiries.
MAIN JOB TASKS & RESPONSIBILITIES
Independently provide appropriate general Company information about products and services
Identify, research, and resolve customer complaints. Log and escalate complaints on CRM platform
Send monthly commission statements to IBs and Referrals / Upload statements on member area of web site and/or CRM interface
Answer “Request for Calls” received by email, and be available for Online Chat
Build and improve relations with IB network through a loyalty program in conjunction with the Sales Manager
Use existing databases to retrieve and reply to proposal requests, and solicit new accounts
Develop prospects from existing non-active customers and referral leads; maintain a log file for all sales queries
Coordinate with Marketing department on the administration of marketing campaigns, promotional activities and trade shows
SKILLS AND COMPETENCIES:
Excellent interpersonal relations
Strong communication skills
Previous Experience within the Forex industry
Time flexibility, required to work different shifts
Techniques for dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone.
Previous experience on CRM software
Must be elligible to work in EU countries
Fluent in English and Chinese