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Position Details
Reference No.
Customer Support knowledge in Futures & Options VAC-18214C
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
StaffMatters Recruitment Specialists on behalf of a client
Contact Person
Administration Team
Job Description

Our client, a CYSEC Authorized and licensed Investment Firm located in Limassol, is looking to hire a Customer Support Officer with Futures & Options background/knowledge; 

Overall position:

The successful candidate will need to handle all client queries via live chats, emails and phone calls for the group; and any other duty assigned by the Customer Support department. The Customer Support employee will process appropriate verification procedures according to client classifications. The candidate will be the first point of contact for existing clients and assist internally, all other departments according to their needs.

Job Requirements:

1+ year experience in a Customer Support position in a regulated financial services company will be considered an advantage;

Excellent knowledge of the English Language both written and oral, is a Must;

Any extra knowledge of any language will be considered an advantage (Italian, Spanish, French, German, etc.);

Deep Understanding and experience with financial products and ETDs such as FUTURES & OPTIONS

College or university degree; 

Organized, diligent and detail oriented;

Computer literate, good capacity of Microsoft Office applications;

Professionalism, work ethic, Self-motivation and a Team player;

Positive can-do attitude;

Willingness to do morning and afternoon shifts on a weekly basis;

Flexible to work on Cyprus Public holidays on rotation;


A Unique opportunity for career in a global, fast growing company and self-development;

Attractive Compensation package based on qualifications and experience;

Modern and professional work environment;

Participate in the "Employee Training & Development program";

Free Gym for all employees at the Marina "Sanctum Spa & Fitness";

Quarterly/Semestrial Team Activities for all the Company;

Medical Insurance Cover from 1st day of induction, which includes Dental Care, Annual Check-ups etc.;

Competitive Salary between 1600-2000 Euros Gross according to years of experience and qualifications.

13th Salary.

Working Hours 09:00-18:00 (1 hr. lunch break) & 14:00 - 22:00 / Monday - Friday.