CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.

If you've been targeted by a job scam, report to: Cyprus Crime Combating Department

Position Details
Reference No.
Head of Production Support in Limassol
Employment Type
Full Time
Available Positions
Nicosia, Limassol, Larnaca, Paphos, Famagusta
Posted On:
Contact Details
Work Channel
Contact Person
Andriana Papadopoullou
Themis Tower, Anastasi Sioukri & Olympion, 3105 2nd Floor – Office ‎201, Limassol, Cyprus
Job Description

On behalf of one of our clients an Online Trading company, we are seeking to recruit a Head of Production Support to become part of a dynamic team in Limassol.

Job Responsibilities

  • Monitor the performance of the Production Support Department
  • Constantly investigate and propose improvements in the processes, procedures and tools used for the work of the Department and drive their implementation
  • Establish performance measures and track the processes and their execution
  • Drive effective communication across different teams to ensure efficient resolution of problems and work with different parties to take over active support issues
  • Resolve production issues to a variety of our products by managing tickets from start to finish, and escalating to other teams if and when necessary
  • Manage multiple tasks/tickets according to priority and with minimal guidance
  • Investigate and diagnose production issues though analysing software logs, error messages and network logs
  • Liaise with external parties and internal departments
  • Identify root causes, escalate bugs to other teams, recommend enhancements of monitoring, debugging tools where necessary
  • Recommend product enhancements based on product expertise and evaluation of client needs
  • Contribute in writing team specific knowledge base and user manuals

Job Requirements

  • University degree in IT Engineering or any other related fields
  • Excellent command of the English language, knowledge of Greek or Russian is an advantage
  • 4-5 years of experience as a support officer and support supervisor with a proven track record of working as a part of and managing a team
  • Solid technical experience with Windows or Linux/Unix OS
  • Experience with JIRA, SQL, Web services, Networking
  • Knowledge of FIX protocol is an advantage
  • Proactive position, ability to think strategically and creatively
  • Ability to prioritize, manage multiple tasks and projects and meet deadlines
  • Strong problem-solving and decision-making skills, self-motivated while working under minimal supervision
  • Ability to work comfortably under pressure and uncertainty operating effectively and deliver results
  • Good organizational and management skills
  • Ability to establish and improve relationships across departments

How to apply

If interested and you match all the requirements, please send your CV to andriana.p@work-channel.com, including the title of the position in the subject line

Please note that due to the high volume of applications received, only successful candidates will be contacted