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Our client is a leading Fintech provider with several offices around the world and Headquarters based in Cyprus and they are looking for a Systems Engineer to join their NOC department based in Limassol.
Excellent customer service (professionalism and courtesy are a must, as is ability to adhere to industry knowledge standards) and communication skills (chat, email, phone, and in person).
Troubleshoot network/system issues across a wide range of firewalls, routers, switches, modems, wireless controllers, servers, and other devices.
Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.). Knowledge and experience with Layer 1-7 troubleshooting.
Knowledge and experience with SNMP protocol.
Provide planning, installing, configuring, and upgrading support for vCenter Server and VMware ESXi.
Defines, monitors, and troubleshoots system performance within the VMware environment
Perform upgrades and firmware patches for virtual infrastructure software or hardware.
Provide configuration management and security compliance for virtual infrastructure and data center server equipment.
Perform advanced troubleshooting on issues and root cause analysis to prevent future incidents. Configure and manage virtual data, licensing, resource pools and clusters
Configure, manage, and optimize High Availability options, Distributed Resources Scheduler, Update Manager, Consolidated Backup, and VSAN datastores.
Maintain, upgrade, and implement improvements to the VMWare vCenter infrastructure.
Proactively monitor event logs for changes or errors and take appropriate actions to resolve issues.
The individual will be responsible for VMware ESXi patching. This includes Change Management, ticket creation, documentation, notification and resolving change tickets. Must be able to multitask and work on several active change tickets at the same time.
Ability to utilize the trouble ticket system to log all requests and activities, including documentation of special requests and customizations considered important for future support.
Produce and update processes and support documentation.
Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
Communicate with clients and team members at regular intervals to ensure expectations are set and that appropriate attention is being paid to client requests.
Communicate changes, outages to appropriate contacts.
Escalate problems to the appropriate IS and teams within the company or external vendors as required.
Keep current with industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).
3+ years of experience with Active Directory, DNS and DHCP
3+ years of experience with Exchange or Office365 or Gmail Business
3+ years of experience with Monitoring Solutions (eg. Zabbix, Cacti, PRTG or Nagios)
3+ year of experience with strong virtualization technologies such as VMware
BSc/BEng in Computer Science, Engineering, Electrical Engineering, Information Systems or any other relevant field.
Fluency in English and Greek (oral and written) is mandatory.
Experience in Windows environment including Windows /2008/2012/2016 Servers and Linux Centos/RedHat/Ubuntu.
Must have integrity and strong communication skills.
Efficiency and ability to take responsibility and get things done.
Team player and ability to work with minimum supervision.
Able to work under pressure and meet tight deadlines.
After-hours on-call duties are part of this job.
Candidate should also be willing to prepare for Certifications.
Attractive remuneration package based on experience and performance
Excellent working environment
Benefits card offering discounts from various vendors
23 days annual leave
Strong career development opportunity