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Advance Career, on behalf of our clients, an Online Gaming Organisation, is seeking to recruit Spanish / Portuguese speaking Customer Support Agents;
As a Customer Support Representative, you will be communicating with company’s clients and assist them with their enquiries. You would be representing the company therefore, you would have a vivid and responsible personality with availability to work in shifts.
• Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
• Open and maintain customer accounts by recording account information
• Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls, emails and chats
• Identify and assess customer’s needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Further training is provided by the company.
Fluency in Spanish or Portuguese. Fluency in English.
Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training
Strong communications/public relations skills and active listening
Customer orientation and ability to adapt and respond to different types of characters
Ability to work both alone and as part of a team essential.
Ability to work under pressure
Ability to work shifts on rotation including night shifts
An attractive remuneration package will be offered to the successful candidate