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Position Details
Reference No.
107510
Title
Junior Support Engineer VAC-18674G
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
04/02/2020
Contact Details
Company
StaffMatters Recruitment Specialists on behalf of a client
Contact Person
Administration Team
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client a dynamic Cyber security/software development company based in Limassol are recruiting a Junior Support Engineer .

Description:
We are looking for a Junior Support Engineer eager to learn and evolve within the company.
You will be our customers point of contact and you will be constantly talking with them to assist with any issues they might have using both verbal and written methods.

If you can explain technical details simply and enjoy helping others to resolve issues, we would like to meet you.

Responsibilities:
Take ownership of customer issues reported and follow up to resolution
Escalate unresolved issues in a timely manner to the appropriate department
Diagnose and troubleshoot technical issues
Document technical knowledge in the form of knowledge base articles
Report bugs and log issues
Be available for support issues and emergencies
Some travelling might be required

Requirements:
BSc degree in Information Technology, Computer Science or relevant experience
Basic Network knowledge
Basic Windows / Linux knowledge
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal

Plus:
Certifications in Microsoft, Linux, Cisco or similar technologies will be considered a plus
Second languages are also a plus (excluding English/Greek)

Benefits:
Competitive base salary
13th salary
Annual bonus
Medical insurance
Provident fund
Flexible working hours
In house lunch, snacks and unlimited coffee