Arabic Speaking Client Support Agent (Forex) – Larnaca

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Position Details
Reference No.
10764
Title
Arabic Speaking Client Support Agent (Forex) – Larnaca
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Larnaca
Posted On:
27/08/2018
Contact Details
Company
ADVANCE CAREER LTD
Contact Person
Eleni Karasavva
Address
75 Arch. Makarios III Ave, 3067 Limassol
Limassol
Phones
25028580
Email
eleni@advancecareer.com.cy
Job Description

Advance Career Ltd, on behalf of our client a leading CySec regulated organisation located in Larnaca is seeking to recruit Client Support Agents;

Responsibilities:
Deal directly with clients through phone, email and/or live chat
Obtain and evaluate all relevant information to handle inquiries correctly
Respond promptly to customer inquiries, handling and resolving them accordingly
Record details of all inquiries, comments and complaints
Communicate and coordinate issues with other departments
Direct requests and unresolved issues to the designated person/department
Assisting new clients with the account opening process
Provide client with relevant information regarding the website, promotions and products
Communication precise and correct information at all times
Inform clients via their account of any changes that concern them
Be an ambassador for the company and provide high level service through the necessary channels

Required Qualifications

Qualifications:
University/College Degree
Fluency in English and Arabic
Computer literate
2+ years experience in Customer Support or HORECA roles
Excellent communication and organisational skills
Ability to work shifts on a 24/5 rotation including night shifts

Other Requirements

An excellent remuneration package will be offered to the successful candidate