Warning

CyprusNet is not responsible or liable for any scams, frauds, misleading job offerings or false resume information within Cyprus Jobs free service. We strongly recommend that users never reveal private information such as credit cards, bank accounts, insurance numbers, passports, ID numbers or give away any money and so forth.

If you've been targeted by a job scam, report to: Cyprus Crime Combating Department

Position Details
Reference No.
109069
Title
German Speaking Fraud Analyst VAC-18870M
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Nicosia
Posted On:
08/04/2020
Contact Details
Company
StaffMatters Recruitment Specialists
Contact Person
Administration Team
Address
Niicosia
Nicosia
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client, an international IT Company in Nicosia (outskirts) with a professional, dynamic, fun, challenging and creative environment, is looking for a German Speaking Fraud Analyst.

Responsibilities:
Respond to customer queries in a timely and accurate way (No direct contact / phone calls with users)
Identify customer needs and be proactive when dealing with customer issues
Provide complete troubleshooting before escalation
Document issues, bugs & feedback received from the community
Collaborate with other departments to stay updated on new projects or features, as well as to ensure that our customer’s concerns and feedback are delivered to the proper department
Identify any suspicious high-risk transactions, determine if there is improper activity involved or any risk for us on the customers
Daily reviews of customer transactions and of the ones escalated by the billing processors
Solve requests from customers regarding any billing questions, making sure that the customers are aware of the disputed / claimed changes
Collaborate with Debt Companies to recover as much as possible from the initiated charge back transactions

Qualifications:
High level of fluency in written and spoken German and English both spoken and written
Ability to multi-task, prioritize, and manage time efficiently
Strong computer skills (proficient with MS Office), ability to learn and use customer support tools
Keen eye to details (finding the needle in the haystack is a must)
Good understanding of an online payment cycle and of the key terms in online-payment industry
Knowledge of browser cookie and how can it help us in the day-to-day activities
Previous experience in Customer Support is a plus (2 – 3 years)

Benefits:
Flexible working hours, 35 working hours per week, breakfast, parties, bonuses, medical insurance. Fitness allowance, etc