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Our Client is an Investment Firm looking to employ a Customer Support, Native in Japanese. The successful candidate should have a good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.
- Daily routines will include handling client Profile registrations, translations and document checking for clients who wish to open an account with us.
- Using an in house developed back office systems, provide front-line customer support for relevant interaction with clients covering e-mail/ticketing system and chat service.
- Perform, deliver and contribute to a variety of on boarding procedures as and when required.
- Working a shift, mainly covering EU working hours but not limited to.
- Proficiency in English to a business level and Native Japanese with proper manner and business customs is the must.
- Proficiency to use office related software, Microsoft office (word, Excel, outlook etc.)
- Proficiency to use personal computers (chat software, ticketing system), basic knowledge of HTML etc.
- Good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.
- Awareness of Operational Risk & Compliance landscape, as it relates to the industry is preferable.
- Exceptional communication skills.
- Positive & collaborative team player.
- Results-oriented, Detail-oriented, Number-oriented: comprehend that we are dealing with financial instruments and money.
- Kind personality who has nature of willingness to help others.
- Find interest in daily routine and ability to complete tasks in a limited time frame.
- Down to earth, reliable personality, willing to understand client’s needs.