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Position Details
Reference No.
Operations / Contact Centre Assistant – Call Centre
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
28th October street 301, 4043, Limassol, Cyprus
Job Description

Our Client is a Leading Insurance Company and they are looking for a Operations / Contact Centre Assistant – Call Centre. The successful candidate should have a minimum 2 years of experience in a similar position.

Job Responsibilities

  • Following procedures to ensure compliance with all regulations and working practices
  • Coaching, motivating and providing guidance to new joiners of the Customer service department
  • Able to perform real-time monitoring to improve the quality of service by ensuring that the methods used have the ability to produce and service the customer at an acceptable standard
  • Dealing with operational strategy and resource planning
  • Managing support services and maximizing their output
  • Managing third party relations and ensuring that standard procedures are followed
  • Ensuring effective production planning as well as maintaining and managing the use of material, equipment and machinery in relation with cost
  • Maintaining quality practices and managing problems
  • Overseeing employee relations and managing poor performance
  • Ensuring organizational effectiveness by increasing the effectiveness and efficiency of support services through improvements to each function as well as co-ordination and communication between functions
  • Performing organizational leadership by contributing to the short-term and the long-term organizational planning and strategy, as a member of the management team
  • Participating in training and coaching sessions for Continuous Learning and Development


Required Qualifications
  • University degree in Business Administration, Management, Human Resource Management or studies in a related field
  • Minimum 2 years of experience in a similar position
  • Excellent verbal and written communication skills in English and Greek
  • Computer literacy (MS Office:  Word, Excel, Power Point etc.)
  • Telephone etiquette and good interpersonal skills
  • Ability to work efficiently under pressure and multi-tasking
  • Excellent people management skills, open to direction and commitment to get the job done
  • Ability to look at situations from several points of view
  • Energetic, enthusiastic and pleasant personality