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Position Details
Reference No.
109356
Title
Customer Success Team Leader in Limassol
Employment Type
Full Time
Available Positions
1
Location(s):
Nicosia, Limassol, Larnaca, Paphos, Famagusta
Posted On:
24/04/2020
Contact Details
Company
Work Channel Recruitment
Contact Person
Andriana Papadopoullou
Address
Themis Tower, Anastasi Sioukri & Olympion, 3105 2nd Floor – Office ‎201, Limassol, Cyprus
Limassol
Phones
25774009
Job Description

On behalf of one of our clients a company that offers a unique approach based on integral solutions of geolocation systems, data fusion and operations from diverse sources in a single platform and interface, we are seeking to recruit a Customer Success Team Leader to join their team in Limassol.

Job Responsibilities

  • Hire, lead, mentor and train customer success team
  • Responsible to provide internal(company) and external(clients) training of company’s products
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Responsibility for key results ensuring fast and quality customer experience
  • Assist team with case escalations, and provide workflow guidance
  • Diagnose and troubleshoot technical issues
  • Communicate with internal and external clients
  • Create and distribute analysis reports
  • Create and update manuals, documentation and/or Wikis
  • Potentially could be making business trips

Job Requirements

  • At least 3 years of experience in a team-leading technical support position or related
  • Understanding of cross-browser compatibility issues and ways to work around them
  • Minimum 2 years of training experience
  • Ability to represent the client when working with developing teams
  • Ability to provide step-by-step technical help, both written and verbal
  • Can work under crisis, a multitasker with great initiative
  • Strong communication and managerial skills
  • Experience using and setting up monitoring tools and ticketing systems
  • Basic Linux Administrative Skills
  • Flexible on working shifts (morning/afternoon)
  • Fluency in English is a must
  • Fluency in Spanish is an advantage

What You’ll Enjoy:

  • Competitive remuneration package based on skills and experiences
  • Office perks: Free daily lunch, beverages, fruits, and snacks
  • Private health insurance paid by the company
  • Udemy unlimited membership
  • Technology passionate team
  • Participate in our yearly bonus plan
  • International, friendly and supportive environment
  • Engage with new technologies and innovative products

How to Apply

If interested and you match all the requirements, please send your CV to andriana.p@work-channel.com, including the title of the position in the subject line

Please note that due to the high volume of applications received, only successful candidates will be contacted