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Position Details
Reference No.
109609
Title
Head of Customer Support VAC-18950C
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
13/05/2020
Contact Details
Company
StaffMatters Recruitment Specialists
Contact Person
Administration Team
Address
Corner Anexartesias & Kyriakou Matsi Streets, Limassol Roussos Tower, Office 4B, 4th Floor
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client, a CYSEC Regulated German Investment Firm located in Limassol, is looking to hire a Head of Customer Support.

The group is one of Europe’s leading financial institutions specialising in Forex/CFDs trading.

They are currently opening into new markets and are looking to hire an experienced Head of Customer Support to lead their Customer Support Departments globally. 

Job Description:

Creating a clear customer support strategy to support the Company’s short, medium and long-term growth and objectives.

Supervising and managing the Customer Support team in all officess.

Anticipating and evaluating risks in the Customer Support department.

Developing, implementing, maintaining and enforcing departmental policies and procedures.

Facilitating a smooth communication flow between Customer Support and all other departments.

Ensure that all client’s requests are processed on time with no delays.

Ensure that Customer Support teams provide high quality service to the clients 

Requirements:

Proven experience as a Head of Customer Support in the financial industry .

Business fluency in English - any other languages will be considered an advantage.

Excellent knowledge of management methods and techniques .

Working knowledge of customer service software, databases and tools .

Awareness of industry’s latest technology trends and applications .

Ability to think strategically and to lead .

Strong client-facing and communication skills .

Advanced troubleshooting and multi-tasking skills.

Customer service orientation 

Benefits:

Competitive remuneration package based on candidate's experience and skills.

Discretionary performance based bonus.

Participation in the Company's Group Medical Scheme.

Participation in the Company's Discount Scheme.

Sponsorship on work related training and professional examinations.

Internal Cafeteria for fresh snacks, lunch and beverages 

Working Hours:

Flexible  8 hours + 1 hour lunch (8/930am - 5/630pm)

I day a week shift hour of 12pm -9pm