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Our client is a leading and very well established Forex Broker with offices in Limassol and they are currently recruiting a Chinese speaking Customer Sales representative to join the Department.
Our Sales Department manages sales of the Company's products and services various regions. The Customer Sales representative will be responsible for the sales activities in China and assist the team in achieving the targets.
The ideal candidate will possess the following qualifications/skills:
Fluency in Chinese and English both verbal and written is a must.
Relevant experience background in the forex industry would be considered as an advantage
Qualifications in economics/ finance or any related is a plus
Ability to work shifts on a 24/5 hour basis
Knowledge of Meta Trader platforms is desirable
Ability to meet deadlines
Strong analytical and problem solving skills
Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
Teamwork driven and willingness to ensure results are achieved
The successful candidate will be accountable for:
Assists customers to open trading accounts
Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
Handles welcome calls/call-back requests
Maintains contact with existing clients to ensure high levels of client satisfaction
Provides general information regarding platforms and services offered
Handling of back office queries
Supporting clients with technical and troubleshooting issues
Dealing with customer complaints promptly and effectively
Providing support and troubleshooting on Meta Trader platforms
Liaising with all departments to resolve issues
Suggests ideas and action to develop the market
Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
Forwards any issues or requests to the head of the department and/or the appropriate department
Educates the customer where applicable
Ability to work in a dynamic and multicultural environment
The successful candidate will receive
Remuneration according to qualifications and experience
2000 Euros monthly
Private medical Insurance
The following shift rotation
- 16:00 - 00:00 (extra 15% on top of salary)
- 00:00-08:00 (extra 30% on top of the salary)
Our client is an Equal Opportunity Employer.