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Position Details
Reference No.
Retention Agent
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
Golden Careers Recruitment
Contact Person
Golden Careers Recruitment
28th October street 301, 3035, Limassol
Job Description

Our client is a well-established CySEC regulated forex and commodities broker, providing trading services and facilities to both retail and institutional clients. For their offices in Larnaca, they are looking for a Retention Officer with experience in the FX industry and within the sales field, to add to their dynamic team.

Job Responsibilities

  • Achieves monthly targets
  • Provides understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions
  • Crosses selling company services to provide client improvement and increase LTV targets
  • Maintains high levels of client acquisition, retention and re-activation
  • Is the primary point of contact for clients under their own portfolios.
  • Contacts existing clients, ensuring they receive the highest level of service.
  • Develops strong customer relationships to encourage repeat business.
  • Promotes the company’s products and services.
  • Educates clients on how to use the company’s trading platform.
  • Provides a basic level of understanding of fundamental and technical analysis to clients in a highly compliant manner.


Required Qualifications
  • University/College Degree
  • Fluency in English: Additional Languages will be considered an advantage
  • I.T. Proficient
  • Minimum 1 year experience in relevant field
  • CySec certifications is a must
  • Excellent communication and organisational skills
  • Knowledge in Technical Analysis will be consider an advantage