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Position Details
Reference No.
Retention Agents VAC-19203G
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
StaffMatters Recruitment Specialists
Contact Person
Administration Team
Corner Anexartesias & Kyriakou Matsi Streets, Limassol Roussos Tower, Office 4B, 4th Floor
Job Description

Our client is an international sales channel providing services for regulated companies in the Forex/Commodities market and they are looking to recruit further Retention Agents to join their offices in Paphos.


Job Responsibilities

Ensuring the retention of existing clients and helping to continue their trading activity.

Maintaining a high volume of client contact via phone and email.

Promoting the company's products and services in an effective and efficient manner.

Providing proactive and excellent client service at all times.

Providing clients with ongoing updates on the markets.

Ensuring effective delivery of the service, meeting company's standards.

Assisting clients to continue trading.

Assisting clients with any platform/financial trading related queries.

Informing all existing clients of any new products and promotions that the company is offering.

Meeting daily, weekly and monthly targets set by the company.

Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, focus on the client, solve problems creatively and demonstrate high integrity.

Adhering to all company's policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements.

In addition to these duties, may from time to time be required to undertake additional or other duties within your capacity to meet the needs of the business.


Degree in Economics/Finance/Banking/Business Management or related field, desired.

Knowledge/interest in the financial markets

Proven sales track record and ability to work in a target-oriented environment

Excellent communication skills, fluency in English is a must.  

Additional languages, native German & Dutch 

Sales experience in any field 

Strong negotiation skills and ability to close deals

Characteristics: money/target driven, dynamic and self-motivated with strong sales skills, self-confident with hunger for success, good work ethic and works well under pressure of targets.

Strong computer skills, CRM, Microsoft Packages

Excellent organizational skills

What we offer 

Comprehensive training / ongoing development with ability for professional growth

Salary for experienced individuals:  Starting salary  2000 for retention agent.  Those with 2/3 years experience  in retention 2500.  

Excellent Commission Structure for reaching target

Working hours: 08:00 - 18:00 [Monday to Friday] 9 hour shift