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Our client a Cysec regulated Forex Broker based in Paphos are currently recruiting for an experienced Conversion Team Lead for the Conversion Department
In this role you will work under the direction of the Conversion Manager and be responsible for reviewing performance, providing feedback and coaching sales agents. The Team Leader needs to ensure that the agents have the tools and ability to reach the targets set for them and that they develop the necessary skills and competencies to be successful in the role.
We are looking for a natural talented and passionate individual to join this new team. You will understand what makes team members tick and what motivates them to grow and excel, what it takes to drive a team to succeed.
Contribute to the overall performance in the conversion department through specific tasks including but not limited to:
Manage, develop, coach, and motivate the sales agents to develop their skills to ensure that a high professional standard is achieved and monthly sales targets and KPI targets are met
Provide on-the-ground support for sales agents as they generate leads and close new deals
Inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
Support the Sales Manager to deliver business targets and objectives and create a performance-oriented culture
Ensure training and development plans are maintained for all team members
Manage the fair and consistent application of performance management and disciplinary measures as necessary
Assist in the training and on-boarding of new sales agents
Escalate any appropriate problems to senior management
Entering and updating client information into the internal CRM System in line with company policy and all leads are followed up in a timely manner
Gains understanding of client needs before presenting relevant products/services
Performs all other duties deemed necessary to enable the department to meet its goals, including flexibility with work schedule and actively making taking calls as and when required
Required Skills & Experience
Proven experience as a Team leader in a call centre sales or customer services environment is desired
Excellent written and verbal communication skills [English Language]
Computer literate Microsoft Office [Word/Excel - MUST] / CRM experience
Passionate about sales and a desire to succeed
Strong coaching and people-development skills through call listening, quality feedback, mentoring, on-the-job or in classroom training, simulations etc
High achieving, ambitious, and results-oriented
Able to work independently as well as within a team
Can do attitude - not afraid to get stuck in and on the phone
Professional work ethic, responsible and ability to work shift patterns including weekends
Excellent organisation and time management skills
Outgoing, positive, 'smile' on phone: fully grasp and apply the best practice guidelines for outgoing/incoming calls, emails and campaigning
€1,500 - €2,000 [Depending on Experience]
Excellent commission structure based on achievements
The business operates Monday - Sunday [5 days out of 7] therefore weekend working on a rotational basis with the Sales Manager.
Hours: Initial shift pattern 11:00 - 20:00 [9 hour shift, 1 hour lunch break]