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Position Details
Reference No.
Responsible Gambling Manager VAC-19407N
Employment Type
Full Time
Available Positions
Nicosia, Limassol, Larnaca, Paphos
Posted On:
Contact Details
StaffMatters Recruitment Specialists
Contact Person
Administration Team
Corner Anexartesias & Kyriakou Matsi Streets, Limassol Roussos Tower, Office 4B, 4th Floor
Job Description

Our client is an Online Gaming Company and they are looking to hire a Responsible Gambling Manager and have the option to work in either their London, Malta or Cyprus offices.


Dictate an overall strategy for responsible gambling across the departments, touch points and customer lifecycle.

Making sure Responsible Gambling is a part of the daily operations in all departments and functions, from support to marketing and technical implementation, including outlining and constantly improving strategies and procedures.

Product and user journeys focus; working with product, compliance and CRM teams to develop and perfect user journeys / product UX related to RG touch points and experiences customers have with the product and internal communication with a view to constantly improving engagement. 

Making sure the best tools and technical solutions are offered and being the owner of the development projects related to this.

Proactively promoting responsible gambling awareness to all customers, including the strategy and the execution of responsible gambling campaigns, tools, procedures and safety measures.

Align activities and liaison with various CRM department managers 

Be in charge of external responsible gambling campaigns from idea to execution 

Sharing market-level industry developments, providing competitor analysis, giving insights into what others are doing in the market to keep the marketing, compliance and product teams in-the-know

Work with business analytics and CRM teams to understand the impact RG has on customers behavior and subsequently on business performance with a view to always leverage RG strategy and efforts to drive sustainable business growth. 

Act as company representative in external RG related industry collaborations whether through work with trade organizations e.g BGC or work with RG associations/charities/ academic institutions etc. 


Minimum 3 years of managerial experience in the iGaming industry, working ideally in the UK and other Western European markets 

Proficient in industry best practices related to Product, CRM and Responsible Gambling in particular

Is familiar with project development and project management 

Comprehensive understanding of UI & UX and technical aspects of project development

Ability to utilize user insights, data, and statistical analyses to inform decisions

Ability to function as a self-starter with an emphasis on getting things done 

Has excellent written and verbal communication skills

Salary based on skills and previous experience plus benefits