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Position Details
Reference No.
112701
Title
Quality Support/Compliance Officer VAC-19591G
Employment Type
Temporary
Available Positions
1
Location(s):
Paphos
Posted On:
06/11/2020
Contact Details
Company
StafffMatters Recruitment Specialists
Contact Person
Administration Team
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client a CySEC regulated Forex Broker based in Paphos are currently recruiting for an energetic individual to join our team in the position of a Quality Support/Compliance Officer

Responsibilities:

Conducting compliance monitoring:  call listening & monitoring sales agent calls to ensure they follow regulatory requirements, company guidelines, policies & procedures.

Co-ordinate operational activities so as to maintain compliance; identify compliance issues.

Enforce organisation standards, policies & procedures.

Reporting findings from complaint handling to the management.

Investigating complaints, remedies and redress

Developing compliance training materials and performing on-going training for Sales Agents employees.

Assist departments in regards to compliance requirements and issues that may be  raised.

Support delivery of training to employees on compliance matters.

Additional duties as requested by the management.

Key skills & experience:

Experience in Forex-Binary

Must know the financial market

Previous experience in a similar role will be considered an advantage

Fluency in English (Written & Spoken), second language would be an advantage: German, Spanish 

Strong self-starter personality with initiative and the ability to commence and conclude issues from start to finish

Effective listening and call monitoring ability

Working knowledge of Word/Excel

Excellent communication skills

Attention to detail

Working days: Monday to Friday 8:00am - 5:00pm or 9:00am - 6:00pm

Salary 1500 Euros gross monthly