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Position Details
Reference No.
Merchant Accounts Manager VAC-19699G
Employment Type
Full Time
Available Positions
Posted On:
Contact Details
StafffMatters Recruitment Specialists
Contact Person
Administration Team
Job Description

An innovative service provider specialized in providing tailor-made solutions to the iGaming industry, is seeking to hire a Merchant Accounts Manager

Job Title: Ecommerce Merchant Accounts Manager 

Department: Risk and Ecommerce Department

Reporting Line: Head of Product/ Head of Department 

Annual salary range 30,000 - 35,000 Euros gross

Annual bonus 4,000 - 5,000 Euros gross

Job Purpose: 

Merchant accounts transactions reporting and risk management

Building and optimising preventive and detective controls on merchants' accounts. 

Team development. 

Bridge the gap between finance department, operational teams, and service providers.

Job Responsibilities: 

Due to the dynamic nature of the company, tasks and responsibilities may evolve and change from time to time. 

Build reports on service providers' transactions; share insights to improve:

Transactions cost. 

Unforeseen losses or/and hidden fees mitigation. 

PsP Approval rates. 

Risk and Fraud Mitigation.

Reconciliation processes. 

Regularly assess the impact of cash flow in operations and communicate with stake holders to optimise processes where necessary. 

Perform transactions reconciliations between brands back offices, Merchants accounts and invoices or settlement reports

Crosscheck invoices and settlement notifications and in case of discrepancies, follow up with relevant parties. 

Research and present new payment and risk management solutions to the company according to the current or potential future business needs. 

Organise and maintain documentation of all ecommerce service providers. 

Review contracts in details; point out risky clauses and negotiate their amendments. 

Together with other stakeholders, participate in onboarding / offboarding of ecommerce service providers and ensure contractual obligations are clearly defined and followed by both sides. 

Log and regularly update all important contract clauses for each service providers. 

Help drive the overall business and profit margins. 

Liaise with service providers when required and create and maintain good relationships. 

Write manuals and train agents in the usage of merchant accounts' features and functionalities.

Regularly initiate security audits and change of passwords in all Merchant accounts. 

Processing Manual withdrawals when needed. 

Budget Responsibility: Risk and Ecommerce Department

Stakeholders & Relations Internal & External  

Internal: Any Internal Department 

External: 3rd party Providers 

Personal qualifications / competencies:

Solid background in financial and data analysis. 

Experience in transactions monitoring funds control. 

Excellent analytical and organisational skills. 

(fast pace) Change management skills. 

Excellent knowledge of Excel and/or Data analysis/statistical software. 

Experience with building and analysing complex reports. 

Solid numerical and organizational skills. 

Educational/ minimum requirements:

Education: University graduate in Accounting/Finance/Maths or/and related field.

Experience: At least 2-3 years' experience in the financial field. 

Languages: Good verbal and written communication skills in English. 

Computer skills: Proficiency with Microsoft Office applications, particularly Excel. 

Other skills: 

Excellent Numerical and data analytical skills. 

Self-starter and able to work without direct supervision. 

Excellent organisational skills. 

Attention to details, inquisitive nature and confident in the decision making. 

Good Knowledge of pricing models.

Always looking to exceed expectations even in a fast-growing environment. 

Good Mentoring and Coaching skills. 

Please note that the role is on shift basis 5days/week Monday-Sunday, 40H/week.

Annual salary range 30,000 - 35,000 Euros gross