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Position Details
Reference No.
113691
Title
Customer Support Officer - French Speaking VAC-19876C
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
13/01/2021
Contact Details
Company
StafffMatters Recruitment Specialists
Contact Person
Administration Team
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client, a CYSEC Regulated German Investment Firm located in Limassol, is looking to hire  Customer Support Officer speaking French.

The group is one of Europe’s leading financial institutions specialising in Forex/CFDs trading.

Job Description: 

Provide support to customers via email, live chat and phone.

Offer support to the sales department.

Ensure that all client’s requests are processed on time.

Provide high quality customer support during the account opening stages as well as throughout the existence of the trading account .

General daily administration of the Sales Team.

Requirements: 

University Degree in Business Administration or related field.

Previous experience of working in a customer relations or customer support position within the FX industry Business fluency in the English  and French - written and oral

Excellent writing skills.

Good time management skills.

Ability to prioritise.

Initiative to respond immediately with professional manner.

Benefits.

Basic Salary of 1600 - 1800 Gross a month .

Discretionary performance-based bonus.

Participation in the Company's Group Medical Scheme.

Participation in the Company's Discount Scheme. Sponsorship on work related training and professional examinations.

Internal Cafeteria for fresh snacks, lunch and beverages

Working Hours:

Flexible  8 hours + 1 hour lunch (8/930am - 5/630pm)

I day a week shift hour of 12pm -9pm 

Salary of 1600 - 1800 Gross a month + Discretionary performance-based bonus + other benefits