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Position Details
Reference No.
Retention Team Leader (German speaking) in Limassol
Employment Type
Full Time
Available Positions
Nicosia, Limassol, Larnaca, Paphos, Famagusta
Posted On:
Contact Details
Work Channel Recruitment
Contact Person
Andriana Papadopoullou
Themis Tower, Anastasi Sioukri & Olympion, 3105 2nd Floor – Office ‎201, Limassol, Cyprus
Job Description

On behalf of one of our clients an authorized and regulated by CySEC Forex broker, we are seeking to recruit a highly motivated Retention Team Leader (German speaking)  to join their dynamic and creative team in Limassol. Our client offers an amazing working environment that inspires to make a difference.

Job Responsibilities

  • Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell
  • Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
  • Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
  • Provide market updates to clients
  • Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team
  • To offer development and motivation to the Retention team while contributing to positive working environment
  • To assist in the recruitment of new agents
  • Detailed and accurate input of data and information in all internal system.

Job Requirements

  • Familiar with the Forex industry concept, practices and procedures
  • Minimum 3 years’ experience in the FX Industry
  • Knowledge in Technical Analysis and Fundamental analysis will be considered as an advantage
  • Fluent in German and English, both written and oral
  • Outstanding written/verbal communication and presentation skills
  • Excellent communication and organizational skills
  • Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment
  • Strong decision making and problem-solving skills
  • Flexibility to work shifts/longer hours as and when required
  • Proficiency with different trading platforms and tools
  • Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook.

Remuneration & Benefits

  • Excellent remuneration package based on experience, skills & performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Sponsorship on work related training & professional examination
  • Comfortable office in the city center

How to apply

If interested and you match all the requirements, please send your CV to andriana.p@work-channel.com, including the title of the position in the subject line.

Please note that due to the high volume of applications received, only successful candidates will be contacted