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Limassol
Our client, a Regulated Forex Company with a comfortable office in the city center in Limassol, is looking to hire a Payments & Fraud Officer.
Responsibilities:
Daily assistance in process of the payments to make sure money are captured or withdraw accordingly
Choosing the best solution to deposit client based on country, risk and limits
Whitelisting clients
Promoting solutions based on priorities, approval rates
Implementing solutions optimized usage
Analyze payment transactions, chargebacks and verifications to provide management with insightful findings
Produce weekly, monthly and ad-hoc Reporting
Handle Chargeback and Fraud transactions
Assist the Back Office, Compliance and Sales teams with inquiries regarding KYC and PSPs
Problem-solving and giving solutions on time
Verify KYC documents
Liaise with compliance department in relation to KYC and AML requests
Cooperating and updating sales team with the status of their customers' accounts/requests
Assist in any other ad hoc duties assigned by the management
Electronic Verification analysis and performance
Perform Quality Control Checks
Continuous Process Improvement and sharing best practices.
Requirements:
Ability to work out of the regular office hours and/or shifts
At least 1-year experience in the role in FX or online gaming or similar is a must
Advanced Microsoft Office skills especially Excel and PowerPoint
Ability to grasp technical and financial concepts with ease
Planning and organizational skills
Experience working with PSPs and clients' payment solutions
Experience in disputes and fraud handling will be considered an advantage
Communication skills are essential
Strong character with the ability to work in a fast pacing and demanding environment
Extremely detail-oriented, organized and multi-tasking
Able to work in an independent way, while at the same time to be a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork
Working schedule: Monday to Friday, shift rotation (08 AM - 04 PM & 02 PM - 10 PM). Also, once a month Sunday standby (4 hours work) which Is renumerated double.
TO APPLY for this opportunity send your CV (in English please) to admin@smstaffmatters.com and include the reference: Payments & Fraud Officer VAC-19932M.
We look forward to hearing from you.
