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Our client is an American online Financial Services company with offices worldwide, in the process of setting up an office in Limassol, and they are currently looking to recruit a number of Junior & Senior Customer Support Agents that will be responsible for users' inquiries via their ticketing system, live chat and phone.
This role is responsible for resolving all inquiries that our users might have in a professional and timely manner and will also be responsible for assisting junior agents. In this role, you will report directly to your assigned team leader. Our ideal candidate will be a highly organized multitasker who is detail-oriented, energetic and self-motivated in a very fast-paced environment and who has a can-do attitude and previous experience in customer support.
The role will initially be remote (working from home), and the successful candidates will be provided with the hardware (PC, telephones etc). The client is aiming to recruit around 50 staff by the 3Q (summer)
Salary & Benefits:
The client is offering a salary of 1500 for Junior and 1700 Euros gross monthly for the Senior role
Full medical cover
Company Tokens (Stock shares)
Monday to Friday 9:00am to 6:00pm
Provide direct customer support via tickets, live chat and phone (This is NOT a sales role and is pure customer support)
Helping users with onboarding and account-related requests
Helping junior agents and, when needed, escalating issues to team leaders
Support process improvement
Identifying customer needs and helping customers use specific features
Reporting product malfunctions
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Previous experience as a Customer Support agent (Familiarity with crypto and/or financial services is a plus)
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Ability to multitask and prioritize
Fluent in Spanish, Portuguese, French, German & English (other European languages welcome)
Ability to work in a team that offers 24/7 support
Team player that can also work independently
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Ability to work in a global environment
Starting date: Training to start mid-March
TO APPLY for this job opportunity, send your CV (in English please) to firstname.lastname@example.org and include the reference: Spanish/ Portuguese/French/German Customer Support Agents - VAC-20063G. We look forward to hearing from you!