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Position Details
Reference No.
114429
Title
Spanish/ Portuguese/French/German Customer Support Agents - VAC-20063G
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
02/03/2021
Contact Details
Company
StafffMatters Recruitment Specialists
Contact Person
Administration Team
Address
Limassol
Limassol
Phones
25341383
Email
admin@smstaffmatters.com
Job Description

Our client is an American online Financial Services company with offices worldwide, in the process of setting up an office in Limassol, and they are currently looking to recruit a number of Junior & Senior Customer Support Agents that will be responsible for users' inquiries via their ticketing system, live chat and phone.  

This role is responsible for resolving all inquiries that our users might have in a professional and timely manner and will also be responsible for assisting junior agents. In this role, you will report directly to your assigned team leader. Our ideal candidate will be a highly organized multitasker who is detail-oriented, energetic and self-motivated in a very fast-paced environment and who has a can-do attitude and previous experience in customer support.

The role will initially be remote (working from home), and the successful candidates will be provided with the hardware (PC, telephones etc). The client is aiming to recruit around 50 staff by the 3Q (summer) 

Salary & Benefits:

The client is offering a salary of 1500 for Junior and 1700 Euros gross monthly for the Senior role

Full medical cover 

Company Tokens (Stock shares) 

Working hours:

Monday to Friday 9:00am to 6:00pm 

Responsibilities:

Provide direct customer support via tickets, live chat and phone (This is NOT a sales role and is pure customer support) 

Helping users with onboarding and account-related requests

Helping junior agents and, when needed, escalating issues to team leaders

Support process improvement

Identifying customer needs and helping customers use specific features

Reporting product malfunctions

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

Previous experience as a Customer Support agent (Familiarity with crypto and/or financial services is a plus)

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Ability to multitask and prioritize

Customer-focused mindset

Fluent in Spanish, Portuguese, French, German & English (other European languages welcome)

Ability to work in a team that offers 24/7 support  

Team player that can also work independently

Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

Ability to work in a global environment

Starting date: Training to start mid-March

TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference:  Spanish/ Portuguese/French/German Customer Support Agents - VAC-20063G. We look forward to hearing from you!