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Our client is a professional and well-established Forex Trading Company looking to hire a motivated individual in the role of Italian-speaking Customer Service Representative for their office in Nicosia. The working hours are shift hours.
Ensure the highest possible level of customer service
Providing excellent customer service to clients
Handling client inquiries appropriately and ensuring that high level service is provided
Support through email, live chat and telephone to all clients globally
Answering e-mails , assisting with the opening of client accounts, amending existing accounts
Maintaining client records and liaising with appropriate departments
Impeccable telephone etiquette and management
General administrative tasks
Escalating issues, which are not in the regular cycle of the activity
Knowledge of Italian at a native level and fluent in English
Holder of a University Degree in Finance, Mathematics or in a related field
Any other language skills will be considered an advantage
Excellent verbal and written communication skills
Previous customer service experience
Resourceful and able to quickly find and locate policies and procedures to deliver correct information in a timely manner
Collaborates by sharing best practices with peers and team
Excellent time management skills
The working hours are Shift work on a rotational basis, Monday to Friday, 08:00-17:00 and/or 13:00-22:00 (one hour break) and working on Public Holidays (additional remuneration)
TO APPLY for this job opportunity, send your CV (in English please) to firstname.lastname@example.org and include the reference: Italian Speaking Customer Service Representative - VAC-A20184M. We look forward to hearing from you!