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Our client is an investment firm currently establishing offices in Limassol and looking to build a their team. They’re looking for experienced Retention Officers with fluency in English and Arabic as well as minimum of 1 year’s experience in a similar role.
- Building and maintaining strong, long-lasting customer relationships.
- Arrange meetings, mainly remotely, with clients to educate, serve, update and ultimately upsell traders.
- Operating as the lead point of contact for any and all matters specific to clients’ accounts.
- Promoting the Company's products and services
- Achieve monthly targets
- Provide understanding of technical and fundamental analysis to clients
- Cross selling company services to provide client improvement
- Maintains high levels of client acquisition, retention and re-activation
- Being the primary point of contact for clients under their portfolio
- Educate clients on how to use the company’s trading platform.
- Fluent in English and Native/Fluent Arabic is a must
- Positive attitude
- Minimum 1 year experience in relevant field
- Excellent communication and organizational skills
- Knowledge in Technical Analysis will be considering an advantage
- Any Degree in Economics or Finance will be considered an advantage