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Position Details
Reference No.
13426
Title
Farsi Speaking Customer Support Officer (Forex) - Limassol
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
16/03/2020
Contact Details
Company
ADVANCE CAREER LTD
Contact Person
Annie Papadopoulou
Address
75 Arch.Makarios III, Limassol 3067
Limassol
Phones
25-028580
Email
annie@advancecareer.com.cy
Job Description

Advance Career, on behalf of our client, a Forex Organization in Limassol, is seeking to recruit a Farsi Speaking Customer Support Officer;

Responsibilities:
Effectively managing the company chats, E-mails and calls
Identifying and assessing customer’s needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and action taken
Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Work independently and in teams
Follow standard processes and procedures.



Required Qualifications

Qualifications:
Proven customer support experience
Experience/background in Forex and the Financial Market is a plus
Excellent command of the English and Farsi languages, both verbal and written
Proficiency in the use of Microsoft Office Word, Excel, Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines
Excellent communication and presentation skills
Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)
-08:00 – 16:00
-16:00 – 00:00
-00:00 – 08:00

Other Requirements

An attractive remuneration package as well as shift allowances up to 30% of the salary will be offered to the successful candidate.