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Advance Career Ltd on behalf of our client an International CySEC regulated Forex Firm in Limassol is seeking to recruit a German speaking Customer Relations Officer;
Assists customers who wish to open a forex trading account
Handles welcome calls/call-back requests
Maintains contact with existing clients to ensure high levels of client satisfaction
Provides general information in regard to the company’s platforms and services offered
Informs and assists clients in relation to the use of all current and future products
Maintains professional internal and external relationships that meet Company’s core values
Delivers service and support to customers through live chats, emails, phone calls and meetings
Collects customer feedback and follows up e.g. requests for new products and services
Suggests ideas and actions to develop the market
Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns
University Degree preferably in Finance or Economics
Native German and a good command of the English language.
Previous relevant working experience will be considered an asset
Computer literacy with very good working knowledge of Microsoft Office applications
An excellent remuneration package will be offered to the successful candidate.